Refund policy

Returns & Refunds

At CRIMSON, we take pride in the quality of every fragrance we create.

Returns

Due to the personal nature of fragrances and for hygiene reasons, opened or used products cannot be returned or exchanged.

Returns are accepted within 14 days of delivery for unused, unopened products in their original packaging.

To be eligible for a return:

  • Item must be unopened and unused.
  • Original packaging must be in resalable condition.
  • Proof of purchase is required.

Customers are responsible for return shipping costs unless the product arrived damaged or an incorrect item was received.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • Photos of the product and packaging
  • A brief description of the issue

If approved, we will replace the item or issue a full refund at no additional cost.

Refunds

Once your returned item has been received and inspected, you will be notified of the status of your refund.

Approved refunds will be issued to your original payment method within 5–10 business days, depending on your financial institution.

Shipping charges are non-refundable unless the return is due to our error.

Questions?

For any questions regarding returns or refunds, please contact us through our Contact page or by email.